less effort
Unlock Potential with Less Effort
Make success easy: with Less effort
Welcome to Less Effort
I’m Yvonne Gilmour, the founder of Less Effort.
I have worked around the globe with leading international companies in the UK, USA and Australia. Most recently building and scaling Afterpay Operations from start up to global domination in the fin tech payments space.
I have a real desire to help people to become more themselves, in work and life.
I help new managers go from "overwhelmed and underprepared" to "confident and capable"
Turn "high contact chaos" into calm, seamless service systems.
I believe; success is effortless when your authentic self shows up each day. I know it helps to have someone to talk to when you are leading from the front.
I could be that person for you.
About Less Effort
New Manager
Head of CX/ Operations
Head of CX/ Operations
Who?
Newly promoted team leaders (often in start ups or fast growing companies) with little to no management training. They're good at their job, but unsure how to lead people.
Why?
- Feel overwhelmed and imposter'y
- Struggle with giving feedback, setting standards and creating structure
- Want to succeed but don't know how to lead without becoming someone they are not
What?
- Build confidence that starts with self awareness
- Introduce practical systems; setting expectations, feedback loops and values driven decisions
- Make leadership easy and relatable
- Lock away imposter syndrome and replace it with practical proven toolkits
Less Effort Outcome
Helping new managers lead like they have been doing it forever, with confidence and courage.
Head of CX/ Operations
Head of CX/ Operations
Head of CX/ Operations
Who?
Mid-sized businesses (or start ups growing at pace) struggling with high contact rates, poor service perception or inefficient processes.
Why?
- Burn't out constantly reacting to customer complaints
- Disconnected systems & teams
- Want to reduce contacts but need to improve service experience at the same time
- Know what you want to do but not sure where to start
What?
- Diagnose root causes of contact volumes
- Design strategy roadmaps that actually get implemented
- Share the workload with someone that knows how to get things done
- Combine empathy with ruthless prioritisation (what matters to the customer and the business)
Less Effort Outcome
Reduce contacts, elevate experience, lead the service your customers deserve. Reduce expenditure whilst uplifting experiences.
Reflective Leader
Head of CX/ Operations
Reflective Leader
Who?
Senior leaders or execs ready to grow inwardly - often after a career shift, or leadership wake up call. Interested in coaching, personal growth and doing things differently.
Why?
- Feel disconnected from their purpose or people
- Know the old way of leading doesn't work but unsure how to change
- Craving meaning not just performance metrics
- Leverage executive coaching
What?
- Provide a reflective, values- based coaching space
- Help them to lead with clarity and not just charisma
- Offer insights that spark increased self awareness and personal growth
- Investment in self; external safe space to explore opportunities
Less Effort Outcome
Authentic leadership based on who you are - not just what you do.
The smart way to look after yourself.